An effective
complaint management system saves
time and money by quickly resolving your problems. NABD complaint management
system wants to provide consumer with confidence about the independence of
complaint reviewer. Complaint management system can be configured in any way
that suits your organization, but include single telephone & email gateway
for complaint enquiries and case management of complaint from inception to
completion.
The
complaint management system do:-
· Accountability
· Transparency
· Accessibility
· Responsive
· Objective
· Customer orientation
· Continuous improvement
At NABD the
customer satisfaction & complaint management system, our aim is to figure
out and eliminate the issues that cause customer dissatisfaction through the
feedback we handle as per procedure we defined. One of the benefits of NABD complaint management system is that you can tie complaint
information to other modules. Within the module you are able to store customer
information such as name, contact information, order number, & other
internal contact of specified customer.
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