Complaint management system

Complaint management system manages customer complaints and analyzes complaint with the notion of maintaining and improving a manufacture’s quality of service process. This includes both negative feedback along with positive feedback. Customer complaint software significantly improves your company’s quality performance by providing the ability to respond quickly to customer complaints. This ultimately increase customer satisfaction and brand reputation. Complaint management system software monitors developing trends through integrated tracking and reporting.

Benefit of customer management system:-

·       Increase the level of customer care

·       Increase level of customer satisfaction

·       Streamline complaint management operation and reduce costs by improving response and cloud times

·       Implement a global approach to complaint handling with multi site usage

·       Automate the process of assigning complaints and relate investigate based on manufacturing location and product type

NABD complaint management system is a management technique for assessing, analyzing and responding to customer complaint. Complaint management software used to record, resolve and respond to customer complaints, request as well as facility any other feedback.

Complaint management system

An effective complaint management system saves time and money by quickly resolving your problems. NABD complaint management system wants to provide consumer with confidence about the independence of complaint reviewer. Complaint management system can be configured in any way that suits your organization, but include single telephone & email gateway for complaint enquiries and case management of complaint from inception to completion. 

The complaint management system do:-

·       Accountability

·       Transparency

·       Accessibility

·       Responsive

·       Objective

·       Customer orientation

·       Continuous improvement

At NABD the customer satisfaction & complaint management system, our aim is to figure out and eliminate the issues that cause customer dissatisfaction through the feedback we handle as per procedure we defined. One of the benefits of NABD complaint management system is that you can tie complaint information to other modules. Within the module you are able to store customer information such as name, contact information, order number, & other internal contact of specified customer.