Complaint management system manages customer complaints and analyzes complaint with the
notion of maintaining and improving a manufacture’s quality of service process.
This includes both negative feedback along with positive feedback. Customer
complaint software significantly improves your company’s quality performance by
providing the ability to respond quickly to customer complaints. This
ultimately increase customer satisfaction and brand reputation. Complaint management system software monitors developing trends through
integrated tracking and reporting.
Benefit of customer management system:-
· Increase the level of customer care
· Increase level of customer
satisfaction
· Streamline complaint management
operation and reduce costs by improving response and cloud times
· Implement a global approach to
complaint handling with multi site usage
· Automate the process of assigning
complaints and relate investigate based on manufacturing location and product
type
NABD complaint management system is a management technique for assessing, analyzing and
responding to customer complaint. Complaint management software used to record,
resolve and respond to customer complaints, request as well as facility any
other feedback.
